Policies

After your initial visit, you may need a series of appointments for your subsequent visits. These will be printed for you.

We confirm all appointments a day before your scheduled visit, however it is your responsibility to make note of your appointment time and date and to arrive on time.

Due to our tight schedule and to be fair to other patients who are on time, we will re-schedule your appointment if you are more than 5 minutes late. This is not negotiable and our staff have strict instructions regarding this.

Full procedure/consultation fees apply if you do not arrive on time and fail to adequately warn us.

If you need to cancel an appointment or change the time we understand, but we require you to give us at least 24 hours notice.

We confirm all appointments the day before, however it is your responsibility to make note of your appointment and to arrive on time.

Full charges apply if you fail to attend an appointment without prior notice or if you are later than 5 minutes.

For EVLA (Laser Treatment) we require 7 days notice.

For all other treatments, we require 24 hours notice.

Due to our tight schedule and fairness to other patients, we will re-schedule your appointment if you are late. This is not negotiable.

 

Full charges apply if you are booked for a procedure and fail to attend without prior notice.

We also do our best to keep to the schedule and minimise your waiting time, but due to the medical nature of the practice, certain procedures may take longer than expected and the doctors might run late. We apologise in advance for any inconvenience but cannot guarantee that you will be seen at the scheduled time.

Our doctors have external responsibilities in major hospitals and your appointments may be cancelled or changed at short notice due to unforseen circumstances.

In general we discourage accompanying persons to be present while you are having a treatment. If you wish to have someone present, please discuss this with the doctor prior to your treatment. Small children are not allowed in the treatment rooms. Please do not bring your children with you when you have a treatment scheduled.